Reducing churn isn’t about fighting fires and stepping in to “save” a customer on the verge of leaving. It’s about building relationships with your customers and consistently providing them with positive experiences so that they don’t want to go elsewhere. TeamSupport makes it easy to monitor your customer relationships by providing 360-degree views of each account - ensuring you sustain and gradually increase your positive value.
While measuring CSAT and NPS is good for visibility into customer satisfaction, these scores are just one piece of the puzzle that is understanding customer health. With built-in CSAT and NPS surveys, in addition to our own proprietary health measurement, the Customer Distress Index (CDI), TeamSupport provides clarity into customer health so you can provide better customer service and grow customer revenue.
It is imperative your teams know exactly when and how to respond to customers in various situations. Enforcing playbooks, which are step-by-step recipes for your teams to follow, empowers your business to outline specific tasks to remedy any given situation. With Success, TeamSupport enables you to set out a wide variety of playbooks so that all of your team members know exactly what to do in each situation, ensuring your customers are catered to and well-taken care of.
A major component to ensuring lifelong customers is engaging in proactive support rather than reactive support. Through the Customer Service Platform and CDI, you’re able to see places where the relationship could have faltered or at risk customers and make moves early - to guarantee customers continue to have positive experiences without interruption.
Resolving customer issues is rarely the result of a single department and similarly, ensuring their happiness isn’t either. Collaboration is an innate part of developing the best plans to care for your customers. With TeamSupport, collaboration is built into our product suite to provide a foundation for open communication across teams, from support, to customer success, product, and engineering.
Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's best post-sale Customer Service platform.
