NEW CAPABILITIES AND PARTNERSHIPS ENHANCE LEADING SAAS-BASED HELP DESK & CUSTOMER SUPPORT
TeamSupport.com (http://www.TeamSupport.com) – a popular provider of web-based customer support and help desk software solutions – today announced immediate availability of a year-end software release. It adds a broad assortment of technology and customer-centric functionality enhancements, among them:
• TeamSupport Mobile – with support for all the major platforms, TeamSupport's new mobile interface enables clients to exceed customer expectations from the office or on-the-road.
• Ticket Deflection – this advanced technology gives TeamSupport the ability to automatically offer likely solutions to issues, increasing customer satisfaction while reducing the volume of inbound tickets.
• Ticket Automation – a very powerful new feature offering the ability to automate selected support ticket actions. TeamSupport users can establish detailed rules governing ticket response, escalation, transfer within the organization, and a wide range of other essential functions.
• Reminders – can automatically remind users to perform follow-up tasks associated either with a specific ticket or individual contact within TeamSupport.
• Customer Portal – TeamSupport's user-facing portal has been completely redesigned with a more customer-centric interface to enhance the experience for both first time and frequent visitors.
• Facebook integration – TeamSupport is now accessible to more than 800 million users of the mega-social network. Companies with a Facebook presence can use this tool to integrate a TeamSupport tab within their pages.
• New 3rd Party Integrations – The list of TeamSupport partnerships continues to grow with the addition of CRM providers BatchBook and Zoho, as well as e-mail marketing provider MailChimp. Additional functionalities have also been added to the Salesforce.com interface.
"Feedback from 'hands-on' users is the key to TeamSupport's dynamic and successful growth," said company CEO Robert C. Johnson. "Our software developers are committed to providing our customers with practical, user-tested business-building solutions. We created TeamSupport to improve communication between manufacturers, their customers, and key client-facing teams within their organizations. Happy customers and better products mean more sales,†he concluded.
Used by customer support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.
About TeamSupport
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc Systems, Inc. (http://www.MurocSystems.com), a holding company focused on developing productivity enhancing software products delivered via the Software-as-a-Service (SaaS) model.
TeamSupport.com contact: Eric Harrington / Press@TeamSupport.com
800-596-2820 ext.806
