Build a 360-degree view of your customer, and their account.
From a single tool you can track every ticket, request, or issue, trend that data to identify customer priorities, and seamlessly collaborate with the right teams to best support your customer.
The Customer Distress Index aggregates your customer satisfaction and health to help you understand how much 'distress' your customers are feeling. This helps you better segment customers into opportunities and risks, collaborate with the right teams, and prioritize next steps.
With powerful AI technology, experience real-time sentiment analysis within tickets to instantly gauge response times. This automated technology enables your team to prioritize ticket workflow and create proactive customer opportunities.
Relate a number of customers together in a parent/child hierarchy to quickly navigate and regulate each relationship.
If your customers have multiple locations or divisions, you can look at the parent company and access all of the tickets from the various companies connected to it quickly and easily.
This also applies to the customer portal, so when a customer who is associated with a parent company logs in, they can see all of the information for the various subsidiaries as well
Powered by sophisticated AI technology, TeamSupport offers real-time sentiment analysis within tickets so you can instantly gauge the tone of a customer response. This automated technology helps your team prioritize their ticket workflow and also creates proactive customer support opportunities.
If you have different agreements with different customers, TeamSupport allows you to define service agreements, track support hours, and even block portal access if a service is expired.
SLAs can be assigned at the customer, customer product, or product level. You can clone SLAs, pause SLAs, or attach service agreements to products so customer downloads on the portal are limited to the products with current service agreements. You can even set different business hours according to your needs.
Interested in seeing what TeamSupport can do for you? Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.
