Ticketing and Chat for Growing Companies
$25
/agent/month
Everything to get started including...
Includes:
Best-in-class Ticketing System
Full-featured ticketing system purpose-built for the complex issues of B2B support.
Omnichannel: Email, Chat, Web, Social, and more
AI-powered Chatbots
Collect information, route inquiries, and answer simple questions without any agent involvement.
Customer Hub and self-service Portal
Knowledge Base
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
Prebuilt Analytics Dashboards
Quickly access support metrics and understand how your teams and agents are performing.
Core Integrations
Connect natively with many systems, including Hubspot, MS Teams, Zapier, and more.
Workflow Management and Ticket Automation
Customer Satisfaction (CSAT) Surveys
Automated customer satisfaction surveys and scoring.
Proprietary Customer Distress Index (CDI) Scoring
TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
Custom Service Level Agreements (SLAs)
Set custom SLAs, even to the individual customer level.
24-hour Award-winning Customer Support
Includes:
Best-in-class Ticketing System
Omnichannel: Email, Chat, Web, Social, and more
AI-powered Chatbots
Customer Hub and self-service Portal
Knowledge Base
Prebuilt Analytics Dashboards
Core Integrations
Workflow Management and Ticket Automation
Customer Satisfaction (CSAT) Surveys
Proprietary Customer Distress Index (CDI) Scoring
Custom Service Level Agreements (SLAs)
24-hour Award-winning Customer Support
Chat and Ticketing Built for B2B
$49
/agent/month
Everything to get started including...
Includes:
Best-in-class Ticketing System
Full-featured ticketing system purpose-built for the complex issues of B2B support.
Omnichannel: Email, Chat, Web, Social, and more
AI-powered Chatbots
Collect information, route inquiries, and answer simple questions without any agent involvement.
Customer Hub and Self-service Portal
Knowledge Base
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
Prebuilt Analytics Dashboards
Quickly access support metrics and understand how your teams and agents are performing.
Core Integrations
Connect natively with many systems, including Hubspot, MS Teams, Zapier, and more.
Workflow Management and Ticket Automation
Customer Satisfaction (CSAT) Surveys
Automated customer satisfaction surveys and scoring.
Proprietary Customer Distress Index (CDI) Scoring
TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
Custom Service Level Agreements (SLAs)
Set custom SLAs, even to the individual customer level.
24-hour Award-winning Customer Support
Advanced Routing
Control how chats and tickets are routed based on priority, team, product, skillset, language, working hours, and more.
Fully Customizable Visitor and Agent Experience
Messaging Supervisor
Allow managers to observe their teams' chats in real-time to monitor, coach, and takeover if needed.
Messaging Audit Logs
See all changes and edits made to the account.
Messaging Auto-translate
Real-time, automatic translations for over 100 languages, powered by Google.
Includes:
Best-in-class Ticketing System
Omnichannel: Email, Chat, Web, Social, and more
AI-powered Chatbots
Customer Hub and Self-service Portal
Knowledge Base
Prebuilt Analytics Dashboards
Core Integrations
Workflow Management and Ticket Automation
Customer Satisfaction (CSAT) Surveys
Proprietary Customer Distress Index (CDI) Scoring
Custom Service Level Agreements (SLAs)
24-hour Award-winning Customer Support
Advanced Routing
Fully Customizable Visitor and Agent Experience
Messaging Supervisor
Messaging Audit Logs
Messaging Auto-translate
Enterprise-level Chat and Ticketing + Advanced Customer Service Reporting and Analytics
Contact Us
Everything to get started including...
Includes:
Best-in-class Ticketing System
Full-featured ticketing system purpose-built for the complex issues of B2B support.
Omnichannel: Email, Chat, Web, Social, and more
AI-powered Chatbots
Collect information, route inquiries, and answer simple questions without any agent involvement.
Customer Hub and Self-service Portal
Knowledge Base
Automatically generated collection of best practices and answers to frequently asked questions built from answers to tickets.
Prebuilt Analytics Dashboards
Quickly access support metrics and understand how your teams and agents are performing.
All Integrations
Connect natively with many systems, including Salesforce, Jira, ServiceNow, Hubspot, MS Teams, Zapier, and more.
Workflow Management and Ticket Automation
Customer Satisfaction (CSAT) Surveys
Automated customer satisfaction surveys and scoring.
Proprietary Customer Distress Index (CDI) Scoring
TeamSupport aggregates customer data and uses AI and sentiment analysis to determine how distressed your customers are, so you can treat them accordingly and maximize customer retention.
Custom Service Level Agreements (SLAs)
Set custom SLAs, even to the individual customer level.
24-hour Award-winning Customer Support
Advanced Routing
Control how chats and tickets are routed based on priority, team, product, skillset, language, working hours, and more.
Fully Customizable Visitor and Agent Experience
Messaging Supervisor
Allow managers to observe their teams' chats in real-time to monitor, coach, and takeover if needed.
Messaging Audit Logs
See all changes and edits made to the account.
Messaging Auto-translate
Real-time, automatic translations for over 100 languages, powered by Google.
Screenshare
Screenshare with visitors from within the messaging hub.
Support for Multiple Brands/Product Lines
Insights: Advanced Reporting and Customizable Dashboards
Create custom dashboards with drilldown analytics. Configure separate dashboards for different products, roles, and users.
Sandbox
Asset and Inventory Management
Includes:
Best-in-class Ticketing System
Omnichannel: Email, Chat, Web, Social, and more
AI-powered Chatbots
Customer Hub and Self-service Portal
Knowledge Base
Prebuilt Analytics Dashboards
All Integrations
Workflow Management and Ticket Automation
Customer Satisfaction (CSAT) Surveys
Proprietary Customer Distress Index (CDI) Scoring
Custom Service Level Agreements (SLAs)
24-hour Award-winning Customer Support
Advanced Routing
Fully Customizable Visitor and Agent Experience
Messaging Supervisor
Messaging Audit Logs
Messaging Auto-translate
Screenshare
Support for Multiple Brands/Product Lines
Insights: Advanced Reporting and Customizable Dashboards
Sandbox
Asset and Inventory Management
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