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Zendesk-alternative
TeamSupport vs Zendesk

A Zendesk alternative designed for B2B customer support

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Looking for an alternative to Zendesk? TeamSupport help desk software is better for B2B.

Cost
Product going in right direction?
Ease of doing business
Quality of support
Ease of admin
Products and version tracking
Dashboards
Likely to recommend
Customer and contacts database
Customization
Ticket collaboration
Reporting
User, role, and access management
Ease of setup
TeamSupport
Cost
$69 per user/month
Product going in right direction?
92% yes
Ease of doing business
92%
Quality of support
89%
Ease of admin
88%
Products and version tracking
86%
Dashboards
86%
Likely to recommend
87%
Customer and contacts database
87%
Customization
84%
Ticket collaboration
88%
Reporting
83%
User, role, and access management
86%
Ease of setup
84%
Zendesk
Cost
$149 per user/month
Product going in right direction?
81% yes
Ease of doing business
84%
Quality of support
83%
Ease of admin
82%
Products and version tracking
82%
Dashboards
82%
Likely to recommend
84%
Customer and contacts database
83%
Customization
81%
Ticket collaboration
86%
Reporting
81%
User, role, and access management
84%
Ease of setup
81%
All satisfaction statistics based on user ratings from G2 Grid® Report for Help Desk | Fall 2020

We piloted TeamSupport and Zendesk. Zendesk was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities. TeamSupport was much better suited to supporting B2B customers ‘out of the box.

Customer Success Manager
Enterprise Software Company
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Do your research.

The G2 Grid® Report for Help Desk compares popular help desk and customer support software options based on real user reviews. Take a look and see how TeamSupport stacks up to the competition.

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Love how easy it is for our customers to open tickets and for us to keep them in the loop. TeamSupport makes it very easy for me to do that.

Rick Dutra
Comstar Technologies

TeamSupport has really helped us manage the ticketing process with a focus on customer service. The Customer Distress Index has allowed us to see at risk clients.

Vince Gajewski
ProfitSword

TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller
Jackrabbit Technologies
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See why TeamSupport is a better-rated alternative to Zendesk.

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