What is help desk software? Help desk software definition

Check out this cute video from Capterra explaining what help desk software really is and how it can help you provide better customer service. Hint: customer service software can help you reduce ticket resolution time and improve customer and agent satisfaction - and that means higher profits!

Capterra is a free service that helps businesses find the right software. To learn more, visit Capterra's help desk software Help Desk Software Industry User Research Report