Experienced managing nearly every aspect of customer-facing functions as well as tool-development and product QA testing, Ron is currently engaged in modernizing systems and practices for the Support Services organization at F5, including the core support platform, introducing next generation tools, and streamlining business practices.
A noted expert in IT Services, Support and Customer Success, Sweeny writes extensively about service industry trends and best practices and helps leading companies develop and execute service strategies that strengthen customer relationships and optimize financial performance. Sweeny was also key in establishing the research and consulting business unit for what is now the TSIA.
