USAA Customer Service

USAA Customer Service

This article explains all you need to know about USAA Customer Service.

USAA Customer Service Pros 

Good customer service. In addition to 24/7 chat, it offers a customer support number six days a week. 

Coverage via home sharing USAA offers home sharing coverage if you rent out a room or a full house. Regular house guests may be interested in this form of insurance. Check ahead of time to see if your area is covered, and read the fine print for any restrictions. 

USAA Customer Service Cons

To join, you must be in the military. While having a homeowners insurance coverage via USAA has its rewards, you must be in the military to qualify. Auxiliary members can be active, retired, or “honorably separated”. They can also enlist as cadets. 

No locals. USAA lacks a local agent network to explain coverage options and costs in your location. It may take longer to tailor a policy to your specific needs. 

Standard Home Insurance from USAA 

A typical USAA house insurance policy will include the following: 

Home Insurance 

If your home is damaged or destroyed by a covered hazard, it is covered up to the foundation. Typical threats include fires, windstorms, explosions, hail, vandalism, and burglary. An attached garage, chimneys, or deck are examples of constructions that are generally included. 

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Personal Effects 

This sort of insurance will replace your personal belongings if they are destroyed, damaged, or stolen in a disaster. 

Items in your car trunk or in your storage facility that aren’t in your home at the time of the incident may also be covered. In other cases, such as collectibles, art, and jewelry, further coverage is required. 

Use Loss 

If your home is damaged to the extent where you can no longer live there, your loss of use coverage will pay for your temporary lodging in an Airbnb or hotel while your home is being restored or rebuilt. This form of coverage often covers any extra living expenditures incurred due to the condition of your house. Loss of use can offset the cost of takeaway meals while your kitchen is being repaired. 

Personal Defend 

Personal liability insurance can cover medical bills, damage charges, and legal fees if you, a family member, or pet injures or damages a third party. This sort of insurance usually pays regardless of who is at fault. 

Home Coverage 

If you rent a room, your home sharing policy covers accidents to guests. You should also read the fine print for limits. 


This includes a garage, tool shed, fence, gazebo, guest house, mailboxes, etc. 

ID Theft Defense 

With USAA’s home insurance policy, you get $5,000 in identity theft protection. If you live in North Carolina, you’re out of luck, as the state doesn’t offer identity theft protection. 

USAA Home Insurance Specials 

These discounts can help you save money on your policy: 

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Insurance bundling Buying house and car insurance from USAA can save you up to 10% on rates. 

Deductible increase While not a discount, a higher deductible means a lower premium. This is true for all insurance. 

Locks. House security systems, fire alarms, and security cameras can all cut home insurance costs. 

No-claims discount If you don’t file a claim for five years, you can get a 10% discount. 

Home Insurance from USAA 

Military, veterans, and their families can get USAA house insurance. 

USAA Support 

A virtual agent is available 24/7 on the site’s chat feature. Six days a week, customer care agents are available by phone. 

The hours are: 

* 6 a.m. to 10 p.m. CT 

7/8/8 CT 

* Closed on Sunday 

In 2020, USAA reported 0.73 complaints for homes insurance, compared to the national average of 1.0.1 AM Best gave USAA a “A++” rating for financial strength2. 

How to File a Claim With USAA 

Members can file a claim on the USAA website or app. Members can call USAA customer support at (800) 531-USAA with questions or to report a claim. 

Cancellation Policy USAA 

USAA’s website has no information on cancellation policies. To cancel, members should phone the company. 

Other USAA Insurance 

USAA members can get the following insurance: 

* Renters 

* Collectibles 

* Condo 

* Flood 

* Farm and Ranch 

* Motorcycle/ATV 

* Boat 

* RV 

* Classic Car 

* Aviation Insurance 

* Life and Health 

* Long-Term Care 

* Pet 

* Travel 

Obtain a USAA Homeowners Quote 

No costs for USAA insurance will be shown to non-members. Unique online quote for USAA members only. 

USAA Customer Service

The United Services Automobile Association is a Fortune 500 diversified financial services firm situated in San Antonio, Texas. 

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9800 Fredericksburg Road

Phone: 210-531-8722 Toll Free: 1-800-365-8722 


Customer Support Tools 

[email protected] 

Wayne Peacock San Antonio, TX [email protected]

USAA Customer Service: Conclusion 

Military personnel can benefit from USAA homeowners insurance. USAA’s policies and great customer service make it appealing to service members who may need to travel frequently. 

Thanks for taking the time to read this blog post on USAA Customer Service.

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