Truist Financial Customer Service 

Truist Financial Customer Service

This article explains Truist Financial Customer Service details.

Truist Financial Customer Service: About

Truist was founded in 2019 by combining BB&T and SunTrust. Truist Bank is now one of the top ten banks in the US. In addition to low savings rates, Truist charges significant overdraft fees, which are difficult to avoid. 

Best for: Customers who want access to a large bank but don’t require the best rates or risk overdrawing. 

Truist Financial Customer Service: Pros

A basic checking account has no monthly cost. 

Truist Financial Customer Service: Cons

Low rates on CDs and savings accounts

 $3 fee at non-Truist ATMs in the US

High overdraft fees 

Truist Bank was formed in the summer of 2019 by BB&T and SunTrust. In December 2016, Truist Financial was formed, becoming the 6th largest bank. 

It was a merger of equals, with assets of $228 billion and $220 billion. Truist Bank is situated in Charlotte, NC, between the two historic banks. SunTrust is based in Atlanta, and BB&T is in Winston-Salem. 

Their Proposal 

Truist is presently simply a name. and are both BB&T links to Truist. But on those landing pages, there’s only text to read. Neither available goods nor incentives are listed on the Truist Bank website. 

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Customers of BB&T and SunTrust will eventually join Truist Bank. So, if you really want to join Truist in the future, you should create an account with BB&T or SunTrust today. 

Both BB&T and Suntrust are full-service banks. If you visit either bank’s website, you’ll notice that certain pages share images. Currently, each bank has its own offerings. 

We’ll focus on checking and savings accounts to show you how BB&T, SunTrust, and finally Truist Bank products work. 


High-yield savings accounts are trendy now, too. So how do BB&T and SunTrust fare? Neither bank has a high-yield savings account. 

Full-service banks often do this. Online banks generally push the envelope on high-yield savings accounts. Local banks have higher operational costs, limiting their ability to offer premium savings accounts. 

Is there a fee? 

Yes, both savings and checking account fees should be avoided. Except for student checking, all BB&T checking accounts include monthly maintenance fees. However, there are no costs associated with BB&T eSavings. 

The SunTrust Essential Savings is the only SunTrust savings account that does not charge a monthly fee.

How Do I Register? 

Visit or For now, open a BB&T or SunTrust account. In the end, you’ll be a Truist Bank customer regardless of which bank you choose to create an account with. 

Money Security 

Both BBT and SunTrust are FDIC insured. Their websites also use bank-grade encryption. 

Is It Valued? 

No, not for new clients. Neither bank offers high-yield savings accounts, and their savings accounts aren’t particularly attractive. 

Existing BB&T and SunTrust customers will soon have more local options. If you routinely make in-person deposits or withdrawals, switching to Truist Bank may be beneficial. 

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Contact options 

Monday through Friday 8am-8pm ET, Saturday 8am-5pm ET, Sunday closed. Or receive 24/7 automated help. 

Truist Financial Customer Service 

Monday through Friday 8am-8pm ET, Saturday 8am-5pm ET, Sunday closed. Or receive 24/7 automated help. 

844-4TRUIST (844-487-8478), +1-910-914-8250

Truist Financial Customer Service: Conclusion 

Thanks for taking the time to read this blog post on Truist Financial Customer Service.

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