How Key2Benefits Works 

How Key2Benefits Works

The Key2Benefits card is a debit card that can be used to pay for things like unemployment insurance, child support, retirement/pensions, workers compensation, and utility subsidies. It’s safe, cheap, and easy to use. This article explains How Key2Benefits Works.

Watch the below video on How Key2Benefits Works:

Key2Benefits lets you pay your recipients with a prepaid debit card instead of paper checks or direct deposit. In the same way as a debit card, the cards can be loaded with multiple deposits and used like any other debit card to buy things at stores or withdraw cash at ATMs or from a branch. 

You can set up and manage card accounts on secure websites. Cardholders can also see transaction history and statements on these websites. 

It’s time to use your Key2Benefits® Card. 

When your card is activated, start using it right away. 

There is a phone number on the back of your Key2Benefits card. You need to call this number and follow the instructions. When your card is activated, start using it right away. 

* Key2Benefits card number and CVV (the three-digit number on the back) 

* The last four digits of your Social Security number, also called the “last four” 

In order to activate my Keys2Benefits card, what will happen when I call? 

A quick, safe phone call is what you can expect from this. 

This is the first step. 

Press 1. 

When you’re done, say or enter your card number. 

Make a Personal Identification Number (PIN) (PIN). Use this PIN when you want to get cash back when you buy something. You’ll use it at ATMs and at check-out places. 

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When I want to see my information, where do I go to log in to? is the address to go to in order to log in to the Administrator Portal. 

If you want to see your Key2Benefits reports, you can go to KeyNavigatorSM and do that. There is a link at the top of the page called “Card Services.” Click on it. 

What reports are out there? 

Multiple reports are available for Key2Benefits programs, such as: * New Account * Cards that haven’t been activated * Card Funding * Cards that have been returned. 

There are a lot of different reports you can get through KeyNavigator for your program on a daily, weekly, and monthly basis. 

How can I give a new person a Key2Benefits card? 

You can add a person to Key2Benefits through the administrative site. You can have KeyBank mail the card to the person or make the card right away from stock on hand. Please see the Key2Benefits User Guide for how to add new cardholders. 

I can’t remember my username or password. Who do I call? 

If you forget your Key2Benefits username or password, please call KeyBank Commercial Card Support at 1-800-539-9039, Option 3 or send them an email at Prepaid Call [email protected], and they will be able to help you. 

Cardholders who have questions about their Key2Benefits card can use these resources to get help. 

Cardholders can use the resources below: 

* Visit at any time to see balances, recent transactions, and their transaction history for free at any time of day or night. Cardholders can also sign up for email or text alerts and check out answers to common questions on the card’s site. You can call our interactive voice response unit at 866-295-2955 to check your balances and recent transactions, reset your PIN, and see your transaction history. Call Customer Service at 866-295-2955 any time of the day or night. Bilingual agents are available. 

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Is there a fee for Key2Benefits every year? 

No, there are no fees for the year. 

Do I need to try again? 

Most of the time, prepaid ACH rejected funding entries are treated the same as any other ACH item that doesn’t work. If your ACH entry isn’t approved, you’ll be told by Prepaid Card Operations, who will let you know. 

When will the Key2Benefits cards be stocked with money so they can be used? 

Key2Benefits cards can be funded like direct deposit accounts. The process is about the same, but it takes longer to fund the cards. Suppose you send in a file on Wednesday with an effective date of Friday. By 7:00 am ET on Friday, the funds will be in your account, so you can spend them.

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