East West Bank Customer Service

East West Bank Customer Service

This article explains all you need to know about East West Bank Customer Service.


East West Bank is a California-based independent bank. 

The bank offers a variety of savings and checking accounts, as well as money market accounts and CDs (CDs). Accounts must be opened in person, though some can be opened online afterward. 

East West Bank has branches in California, Georgia, Massachusetts, Nevada, New York, Texas, Washington, and numerous in China. 

However, if you live in a region with brick-and-mortar facilities, this is a highly reliable and versatile bank with a variety of account products that may match your needs. 

EWV checking is a typical checking account. Starting at $100, there’s a $5 monthly service cost unless you qualify for a waiver. East West Bank has different checking accounts. There’s one for students, one for seniors, and one that pays interest. 

Chevron icon In some cases, it indicates previous/next navigation possibilities. 

* $3 monthly maintenance fee waived with a monthly average balance of $2,500 or $10,000 in qualified East West Bank consumer deposit accounts 

* No monthly fee if you’re under 18 

* Daily compounded interest paid monthly 

* FDIC insured 

Your monthly costs may be waived with East West Premier Savings. The interest rate is low, yet similar to most traditional banks. Consider an online bank’s high-yield savings account for a better return. 

See also  Santander Bank Customer Service


To find out about CD rates, contact your local branch. 

early withdrawal fees Longer-term CD rates are generally greater than at many local banks. Online banks still provide superior rates. 

Workflow of EWB 

East West Bank was founded to serve Chinese Americans in Los Angeles. It now has branches in these US states: 

Californa, Georgia, Massachusetts, NV, NY, Texas, Washington 

A branch in Shenzhen is also available in Hong Kong. 

You can use the East West Bank, MoneyPass, and Allpoint ATM networks for free. The ATM provider may charge you for the first two out-of-network withdrawals each month. Then it’s $1 per out-of-network purchase. 

The app gets 4.7 stars on Apple and 4.2 stars on Google Play. 

Call from 6:00 a.m. to 7:00 p.m. PT. Or call Saturday from 9 a.m. to 5 p.m. 

With a joint account, the FDIC insures deposits up to $500,000. 

Trustworthiness of EWB 

The BBB rates each East West Bank branch separately. Branches were given an A- or A+ for trustworthiness. It also shows that the organization is responsive to customer concerns, truthful in its advertising, and transparent in its business processes. 

East West Bank has no public scandals, thus you may feel safe banking with them. 

How does East West Bank compare? 

Because East West Bank is based in California, we compared it to two other banks that opened to serve Chinese Americans: American Continental Bank and Cathay Bank (Member FDIC). 

American Continental Bank vs. East West Bank 

If you travel regularly around California, you may pick East West Bank over American Continental. A smaller bank, American Continental, may suit you better. 

See also  M&T Bank Customer Service 

American Continental Bank has more loan options than East West Bank, so you can borrow and bank there. 

East West Bank vs. Cathay Bank 

East West and Cathay have identical account types, interest rates, and monthly fees. The choice between the two may come down to proximity. 

You may prefer East West if you plan to use out-of-network ATMs, as you can use two free each month. For each extra transaction, East West charges $1 while Cathay charges $2. 


EastWest Bank has 130 branches in the US and China. More than half of them are in California. It also works with Allpoint and MoneyPass ATMs. 

East West Bank Customer Service

If you need help, call Customer Service at (833) 468-8356.

Financial Data and Bank Health 

$37.12 billion in assets, $28.82 billion in loans Customers have deposited $32.41 billion. 

The Texas ratio is a crucial aspect in evaluating whether to trust a bank with your money. The Texas ratio reflects the bank’s current credit risk. Not-for-profit assets (unbacked current loans and real estate owned) divided by tangible equity capital and loan loss allowances. Ratios near 100% suggest a bank’s credit condition is perilous. East West Bank has a 2.71 percent ratio, which is great.

East West Bank Customer Service: Conclusion 

Thanks for taking the time to read this blog post on East West Bank Customer Service.

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