Citibank Call Center/Customer Care Details 

Citibank call center

This article outlines Citibank Call Center/Customer Care Details.

Citibank is noted for its comprehensive customer support provided by its professional and proactive customer care team. Citibank Customer Service can be reached by phone, mail, or email. 

Citibank Call Center/Customer Care

Account holders can contact Citibank customer service by dialing their customer service number. They can call the following numbers for credit card, Citibanking, Suvidha, and loan customer service: 

18602102484 If you want to use Citi Priority banking or business favored services, contact the number below: 

Citibank Credit Card Customer Service Number 

A lost, stolen, or misplaced credit/debit card is a regular emergency circumstance. Report the loss of your card promptly so it can be blocked to prevent misuse. 

Citibank’s emergency phone numbers include 

(Toll-free) 1800 267 2425 +91 22 4955 2425 (local dialling) 

Aside from card loss, you can use the above numbers to report- 

* A debit/credit card stuck in an ATM slot * Money not dispensed from an ATM after a successful transaction 

This is an IVR call. First, pick a desired language. Your bank account number, loan account number, etc. will be requested next. If you are not a Citibank customer and need information on their products and services, press the appropriate key and a phone banking officer will assist you. 

Branch Customer Service Numbers 

To contact a specific branch, a consumer can call the branch directly. 

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Customers can also write a letter to Citibank Customer Care with their query/complaint. 

For ‘Ordinary Post’, use this address: Citibank N.A., P.O. Box 4830, Anna Salai Post Office, Chennai 600 002. 

Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old Door No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai 600 004 


For internet banking customers, the process is simple. Login to Citibank Online and follow the steps below. 

* Quick Links 

* Queries 

* Send an email with your question/complaint. 

Your call will be returned promptly by a phone banking officer. Ensure you have all information ready when you call. 

If you haven’t signed up for internet banking yet, you can generate an IPIN and User ID. 

‘Ask Me’ Section of Citibank 

Customers can also use the ‘Ask Me’ feature on Citibank. Citibank has created ‘Ask Me’, a virtual assistant, to spare consumers from having to contact or email. After entering the question in the box provided, the answer will show below the question on the screen. Sometimes the solution is a link to a better answer to your question. In the box, do not enter any personal or account information. 

If you require general information about a product, select it from the categories menu on the right. A list of FAQs for the selected product will show. 

Citibank Forms 

The Citibank Form Centre has all the forms you need. Forms such loan applications, standing orders, and beneficial ownership declarations. Then send it to Citibank Card Center, PO Box 4830, Anna Salai Post Office, Chennai 600 002. 

Citibank Complaints System 

Citibank has a three-level Grievance Redressal System to ensure a customer receives the best remedy in a timely manner. 

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Level 1: The consumer utilizes any of the foregoing channels to register a complaint or a concern, and a phone banking officer responds appropriately. If the customer is satisfied, there is no reason to advance. 

Level 2- If the consumer is not happy with the Level 1 solutions, he can contact the Head Customer Care. Send an email to [email protected] with your question. The email should also include the Level 1 complaint number. Between 10:00 AM and 6:00 PM IST, call Head Customer Care at 044-28501242 or 022 4955 2425. (Monday to Saturday). 

Level 3: If still unsatisfied, the consumer can email the Citibank Principal Nodal Officer at [email protected]

Citibank Call Center: Conclusion

Citibank has been operating in India since 1902. During this time, it pioneered technology advances including integrating ITES with financial services. The bank currently offers credit cards, personal loans, savings accounts, and more.

Thanks for taking the time to read this blog post on Citibank Call Center.

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