TeamSupport Named 2013-14 Cloud Awards Finalist for Help Desk Software

TeamSupport, one of the industry’s best issue management software apps, is selected for the “short list” in the B2B Customer Strategy category

TeamSupport.com, one of the industry’s best cloud-based customer support software systems, has been selected as a finalist in the 2013-14 Cloud Awards, an international program honoring industry leaders, innovators and organizations transforming cloud computing.

TeamSupport’s helpdesk software was selected as a finalist among the industry’s top cloud-based products and services in the B2B Customer Strategy category. More than 200 organizations from throughout the country entered the awards program.

Final Cloud Award winners will be announced on January 28, 2014.

“We are honored to be selected for the shortlist of finalists in the Cloud Awards and to be recognized among the best B2B help desk software solutions in the cloud,” said Robert C. Johnson, CEO of TeamSupport. “In today’s competitive economy, TeamSupport strives to create the most innovative help desk software solutions to provide help desk teams with a holistic view of the customer to dramatically enhance customer satisfaction.”

Cloud Awards organizer Larry Johnson said, “Every year, we think we have met the ceiling on how high the standards are with respect to the entries we get. And every year those expectations are smashed, as a new wave of Cloud pioneers and innovators shows us their successes—and, more importantly, their drive for success.”

TeamSupport.com is a SaaS-based customer support suite that helps companies solve customer issues by focusing on communication, collaboration, and knowledge sharing between internal support team members and other constituents within the company.

Some of TeamSupport’s most acclaimed features include:

• Screen recording. Customers can record short videos of their issues (including voice commentary, if desired) to share with customer support representatives. This feature allows customer support representatives to see issues in “real time,” as the customer sees them.
• Ticket automation. Customer support teams can set specific rules so that tickets with certain criteria are treated in certain ways. For example: A customer using the word “angry” is automatically escalated.
• Ticket integration. Whether a customer contacts customer support via telephone, e-mail, chat or social media, TeamSupport assigns each inbound request to a help ticket and keeps all customer communications centralized so nothing falls through the cracks.
• WaterCooler. This internal social media tool encourages communication and conversation among a team to help solve customer issues.

Learn more about why TeamSupport is one of the best B2B customer support software solutions across the globe, and explore TeamSupport’s many innovative features, by visiting www.TeamSupport.com.

About TeamSupport
TeamSupport.com, based in Dallas, Texas, is a cloud-based help desk and customer service application built specifically for customer-facing support. Designed by a team of veteran software company executives, TeamSupport has won many awards and is a trusted service desk software provider to prominent business clients around the globe.

About Cloud Awards Program
The Cloud Awards is an international program, which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The awards are open to large, small, established and start-up organizations across the globe, with an aim to find and celebrate the pioneers who will share the future of the Cloud. Finalists were selected by a judging panel of international industry experts. To learn more, visit www.cloud-awards.com/previous-winners/2014-shortlist.