It's that time of year - Q3, where every manager, VP, or equivalent is evaluating their team's efficiency. Customer support is no exception to this trend and heavily relies on data for informed decision-making.
Download TeamSupport's Back To The Basics Of Customer Support to discover exactly how to determine your support team's level of efficiency and ways to improve from there.
This data-backed report pulls metrics from over 90 million analyzed customer support interactions to give you: